Eckerd College
  • - Information Technology
  • St. Petersburg, FL, USA
  • Full Time

Position Summary: The Help Desk Coordinator position is the first point of contact for ITS for telephone, email and walk-up requests. The position routes requests to the appropriate ITS resource. This position assists in monitoring open support requests as well as proactive maintenance activities.

Essential Functions:

● Greets all visitors to the ITS offices and directs each to the appropriate support contact
● Accept and initially assign ITS trouble tickets. May address the ticket if it is a common/recurring issue
● Monitor outstanding requests to ensure proper follow-up
● Oversee front desk equipment check out process
● Identifies common problems so ITS personnel can develop related FAQs
● Oversees student help desk employees
● Assist with routine maintenance tasks including things like; door access, password resets, phone line modifications, account maintenance, etc).
● Provides backup coverage for campus telephone operators as needed
● Manage a variety of Google Calendars in support of department operations
● Other duties as assigned by the Director ITS

Position Directly Supervises: Student employees

Minimum Qualifications:
● High school diploma or G.E.D
● Minimum of two years office experience
● Pleasant telephone manners and skills
● Familiar with Microsoft Office and/or Google Apps products
● Ability to communicate effectively with Eckerd community members in both users-technical and non-technical terms
● Knowledge of: Computer operations to include the use of email and web browser and customer service techniques

Eckerd College
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