Eckerd College
  • 22-Jun-2022 to 14-Jul-2022
  • - Executive Education
  • St. Petersburg, FL, USA
  • Full Time

Position Title:

Product Director - Mediation and Training Institute


Mediation Training Institute

Immediate Supervisor/Title:

Executive Director, Products and Partnerships

FLSA Status:

Full-Time, Exempt

Position Summary
The Product Director oversees operations of the MTI Product Division, including supervising support team members, managing key internal and external relationships, managing the development of the programs and products, along with building the relationship with a community of practitioners. The Mediation Training Institute (MTI) at Eckerd Colleges provides training, certification, licensing, and consulting in workplace conflict management to coaches, trainers, human resource professionals and mediators.

Essential Functions (other non-essential duties may be assigned)

  1. Oversees logistics including order fulfillment, program registration, participant communication, faculty support, venue arrangements, program delivery, practitioner support and education.
  2. Drives practitioner education and support through one-on-one communication, webinars, forums, videos, blogs, infographics, social media and email.
  3. Serves as the primary liaison with product authors and master trainers.
  4. Oversees process management and support of strategic partners. .
  5. Manages the development and updates for programs, product resources including online, and hard copy versions.
  6. Leads projects to develop new product versions, product updates and enhancements, research projects and articles in conjunction with the authors, master trainers, industry leaders and internal stakeholders.
  7. Ensures the accreditation of programs with professional associations and identifies new accreditations that increase the value and integrity of the programs with target markets.
  8. Coordinates P&L statements, income reconciliation and referral fees associated with certification programs, products and resources.
  9. Maintains referral agreements and reviews/approves quarterly reports.
  10. Manages third-party vendors who produce, inventory and fulfill material orders.
  11. Oversees website content and collaborates with key stakeholders on new content to drive initiatives.
  12. Collaborates with the Director of Business Development to develop events and marketing campaigns that increase interest, opportunities, registrations and sales.

Position(s) Directly Supervised
MTI Client Relations Coordinator

Required Qualifications

  • Exceptional interpersonal and communication skills and a track record of working successfully in a collaborative, team-based environment
  • Track record of successful business development efforts with client organizations
  • Demonstrated skills in targeting and prospecting for new clients
  • Ability to rapidly identify and act on prospects' needs and issues        
  • Capacity to make connections between MTI offerings and the needs of clients
  • Flexible, adaptable with clients, colleagues and organization needs
  • Detailed, organized and resourceful
  • Ethical, reliable, and trustworthy
  • Ability to manage and perform in multi-tasking environment
  • Self-motivated, self-directed and confident in making sound business decisions
  • Proficient computer skills (must be proficient in all Microsoft Office products – Word, Excel, Access and PowerPoint), Salesforce knowledge is a plus
  • Ability to learn new software systems and assists in training others as well as an ability to troubleshoot "on the spot" in high-stakes situations

 Physical Requirements/Working Conditions

  • Occasional after-hours work (nights, weekends) required for events held outside normal working hours.
  • Frequently required to remain stationary and perform work on a computer.
  • Frequently required to communicate with others in person and via email, video conferencing, chat applications, social media, and/or telephone.
  • Occasionally required to move and transport objects weighing up to 15 pounds.

Education and Experience
Bachelor's Degree plus 5-6 years of experience in training and development, mediation, sales, and/or business development

Employment will require a successful background check.

Eckerd College requires all employees to be fully vaccinated for COVID-19. To learn more about the policy or to request an exemption from the vaccine requirement, please contact Eckerd Human Resources at 727-864-8332 or

Eckerd College is committed to fostering a diverse faculty, staff, and student body, and an inclusive campus community. Eckerd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Eckerd College is especially interested in attracting candidates from historically underrepresented groups.

This position has been closed and is no longer available.
Eckerd College


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