Accounts Receivable Customer Service Representative

• 01-Feb-2024 to 15-Feb-2024
• - Business Office
• St. Petersburg, FL, USA
• Full Time

Eckerd College is currently hiring for the position of Accounts Receivable Customer Service Representative to join our accounting and finance team at our waterfront property along the Boca Ciega Bay in St. Petersburg, Florida, in our relationship-focused community. This position is responsible for handling all inquiries pertaining to billing and payment options for the Bursar's Office and providing the highest level of customer service to all college constituents.

The role requires the incumbent to possess a high level of skill in reconciling billing accounts and appropriately handling cash as well as knowledge of basic accounting principles. The ability to manage time effectively and handle multiple tasks in a fast-paced environment is important to success in the position. The AR Customer Service Representative possesses excellent skills in oral and written communication and the ability to provide exceptional customer service to students and families.

Benefits Overview
Eckerd College offers a competitive benefits package, including the following:

• 100 percent tuition remission for employees, spouses, and dependents; access to Tuition Exchange network
• HMO and HDHP medical insurance options; employer contribution to HSA for those on the high deductible plan that starts date of hire.
• PPO dental and vision insurance networks; employer-provided life, short-term disability, and long-term disability plans that start date of hire.
• Generous employer contribution to employee's retirement plan upon eligibility.
• Generous paid time off including vacation, sick, and personal leave as well as 16+ paid holidays annually. 

Key Responsibilities

• Manage and process all third-party invoicing for outside resource payments (i.e. prepaid scholarships).
• Calculate and assess monthly late and finance fees on all past due student accounts.
• Generate monthly billing for all student receivables.
• Perform diligent follow-up regarding late payments due from all students.
• Resolve and answer questions pertaining to student account billing and disputes. 
• Manage credit balances and process refunds as needed.
• Assist parents and students in determining budget necessary to cover cost of attendance.
• Discuss payment options with parents and students.

Qualifications

• High school diploma or equivalent, plus four years of relevant experience in a cashier or customer service position. The equivalent combination of education and experience may be considered for this position.

How to Apply
All interested candidates must apply online at http://eckerd.hirecentric.com. Follow the instructions to complete the online application.

Employment will require a successful background check.

Eckerd College is committed to fostering a diverse faculty, staff, and student body, and an inclusive campus community. Eckerd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Eckerd College is especially interested in attracting candidates from historically underrepresented groups.